Privacy Policy

We process and collect customer’s personal data form our web shop. In this text we will explain as clearly as possible what data do we collect and how it is used. If you have more questions regarding our privacy policy, please feel free to contact us.

Applicability

This privacy statement belongs to Ozone Gold. It applies to the processing of personal data of our customers, potential customers and users of our website, but also to our other services.  

We respect your privacy and want our services to be reliable and transparent. We therefore handle your personal data with care. The processing of your data complies with applicable laws and regulations.

This privacy statement can change. Especially when new developments give cause to do so. From time to time, please refer to this privacy statement on our website, where you will always find the most current version. 

Accountability

Ozone Gold is responsible for the processing of your data. At Ozone Gold it is established which data is processed and for what and for how long. 

Ozone Gold is a brand of KIC Europe BV.

The company details:

Ozone Gold

Dorpsstraat 14A, 6021 HC Budel 

Chamber of Commerce: 73893145

Our site may contain links to third party websites. When they process your data, they are beyond our responsibility. This privacy statement therefore does not apply to this.

Account information

To order something at Ozone Gold you need an account. With the help of this account you can arrange and view matters. We process the following data to create an account: 

  • Name, address, city, gender
  • e-mail address
  • Date of birth
  • phone number
  • password

If necessary for further use on the website, we also store:

  • Order details
  • Track & trace codes
  • Payment transactions
  • Return information

Basis for processing

The aforementioned processing is necessary for the execution of the transaction agreement between you and Ozone Gold. We try to arrange as much as possible online and through your account.

Retention period

We will keep your account information as long as your account is active. If you have not logged in for five years, we will delete your data. Unless you submit a request for deletion yourself, we will of course do so immediately. We keep the data about your orders and invoices for seven years due to the legally established deadlines.

Order data

We need certain information from you in order to be able to deliver your order or have it picked up at a delivery point. With this information we can also keep you informed about your order. This information is also required in the event of a return.

We process the following data with an order:

  • order number, article number, quantity, prices (the so-called characteristics)
  • Payment method
  • Account number and payment details
  • Credentials
  • Delivery method and delivery address
  • Possibly: comments, discount.

Our General Terms and Conditions apply to every offer on the web shop and every purchase agreement that you conclude with Ozone Gold. 

Basis for processing

The information we collect during this ordering process is necessary for the execution of the agreement between you and Ozone Gold.

Retention period

Due to legal deadlines, we are obliged to keep this data for seven years.

Upon contact with Ozone Gold

You can call, email or contact us via social media with Ozone Gold. We keep this information. This allows us to help you faster next time.

The data we process:

  • Reason, date and time
  • Mode of contact
  • Details of the contact

Basis for processing

We may have an interest in keeping your data. This may be so that you can benefit from your next contact, but it may also be necessary for the implementation of an agreement between you and Ozone Gold.

Retention period

As long as your account is registered with us, we keep the notes about the customer contact.

Data for an optimal shopping experience

In our shop there are many articles in various categories. To help you find what you are looking for among all these articles, we ensure that our web shop functions as optimally as possible, and that our range of articles matches the wishes of the customer as well as possible.

We process the following data for the technical and functional improvement and maintenance of the web shop:

  • IP address and device type (desktop or mobile)
  • Internet browser and operating system
  • Language settings if necessary

We process the following data to keep the web shop and our offer relevant:

  • Search, click and purchase behavior on our web shop
  • Preferences or interests

Basis for processing

The said processing is necessary to promote legitimate interests in order to serve you in the best possible way and to be able to give you the best customer experience.

Retention period

The data is aggregated after a maximum of three years, so that no information can be traced back to a person.

Marketing data

We collect information that helps us understand what you are looking for and what you need. With this we try to keep our web shop as relevant as possible for you. 

We ask your permission to send a daily offer, general promotions or personal recommendations. We will email you suggestions and information about our articles based on your purchases. If you prefer not to receive this information, you can unsubscribe immediately.

We process the following data for marketing purposes:

  • Google Analytics – For analyzing your search behavior
  • Google Adwords – To keep track of what you buy through Adwords ads
  • Remarketing – Targeted offers on the Google and Criteo network
  • Products viewed – Products you have recently viewed

Basis for processing

The said processing is necessary to promote legitimate interests in order to serve you in the best possible way and to be able to give you the best customer experience.

Retention period

We keep your data for marketing purposes for a maximum of five years from the moment the data is created.

Security of data

Your data is only accessible to Ozone Gold employees who need the data to do their job. We take various organizational and technical measures to ensure that your data is and remains safe.

Your data will in principle be stored within the European Economic Area.

Security incidents and data breaches

In the event of a security incident, we immediately investigate whether it is a security breach or a data breach. If it concerns a data breach with a high risk to your privacy, we are obliged to report this to both you and the Dutch Data Protection Authority. If you find a security incident or data breach with us, send an email to [email protected] or contact us.  

Rights

As a customer you have certain rights when it comes to the processing of your data. You can easily arrange some of these matters through your account. In any case, you can submit your request to our customer service or via the AVG form that can be found on the website.

Right to information

You can always ask us who we are, what data we process about you, how long we keep data, for what purposes, on what grounds we do this and to whom we provide your data. You can also find this information in our privacy statement.

Right of access

You can always ask us to indicate what we know about you and how we use your data. We process applications within 30 days at the latest.

Right to rectification

You can always ask us to change and improve certain information. The easiest way is to make the change via your account.

Right to be forgotten

You can always ask us to delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for data that we must or may keep based on the law.

Right to object to processing

You can object to the processing of your data that we use for direct marketing, or if you have a specific personal circumstance.

Right to restriction of processing

You can always ask us to (temporarily) limit the processing of your data, if you believe that the data is incorrect, or if you believe that the processing is unlawful. You can also ask us to keep the relevant data, but not to process it, for example because you may still need the data in a legal claim.

Right to file a complaint

You can always submit a complaint about the way in which we handle your data. If you have a complaint, we will gladly resolve it. For your complaint, please contact our customer service. You also have the right to submit your complaint to the Dutch Data Protection Authority.

 Ask

If you have any questions about how Ozone Gold handles personal data, please do not hesitate to contact us. We are happy to help you.